Resetting your cable modem

You can reset your cable modem in three simple steps:

• Confirm that your Cable TV service is active and check all connections to your modem, as well as the cable going from your modem to your ethernet card;
• Unplug the power cable from the modem for 20 seconds then replace;
• Check for indicator activity on the front of the modem and wait a few minutes for service restoration.

If the problem persists, please contact Technical Support at 1.242.300.2200 for further assistance.