REVTV Home Sat FAQs

Q 

Who is eligible to receive REV Direct? 

A 

REV Direct service will only be available on islands and cays where there is no HFC services. 

Q 

What are the Bronze Customers Entitlements? 

A 

1 REV Direct kit will be provided free of charge per customer with entry level service (Bronze), incurring no monthly charges.  

Q 

What is in the REV Direct kit? 

A 

Your REV Direct kit comes with one satellite dish, one set top box and one remote.  

Q 

Can Bronze customers access the premium HBO and FOX channels? 

A 

No. Premium channels are only available if the customer is a Silver subscriber. 

Q 

What are the Silver Customers Entitlements? 

A 

Premium (HBO & Fox Premium) channels are only available to residential Silver subscribers.   

Q 

Is a security deposit required? 

A 

A $60 security deposits is only required for residential customers with the Silver Package and $100 for Commercial Silver or higher. 

Q 

How do I pay my monthly bill? 

A 

There are several options available for convenient bill payment. You can do so online at www.my.rev.bs, over the phone by calling toll-free 1-242-300 2200 and following the voice prompts, using your Aliv mobile app or at any ALIV kiosk in your area. Visit www.rev.bs and follow us on www.facebook.com/GetRevdUp for information of many more ways to pay. 

Q 

What happens if I forget when my bill is due? 

A 

Not to worry. We’ll send you a friendly when you bill is due and a reminder if you forget. Many of our customers sign up for automatic payments on www.My.REV.bs, so they don’t have to worry about paying their RE bill again. If you need any assistance setting this feature up, simply WhatsApp 738-0978 our agents would be happy to walk you through the process. 

 Q 

What happens if I do not pay my bill? 

A 

We know you’re going to just love this new TV solution and Mifi device, after all, it keeps you connected with the people and things you love the most. So, we encourage you to utilise any of the convenient ways to pay to prevent any disruption to your service. Should you run into an issue, and cannot pay your bill, then WhatsApp our Loyalty team on 801-0553 or 801-0554. Please note, that customers will be disconnected for non-payment at 60 days and downgraded to Bronze Service for a period of 30 days. You risk service termination after this period. 

Q 

Can I rent or purchase additional set top boxes? 

A 

Bronze & Silver customers will be able to add additional STB’s which will be subject to a $10 per month rental fee.  There is no option to purchase the STB.  Silver customers can rent up to (4) STB’s. 

 Q 

What kind of movies are included in the Premium package? 

A 

Your Premium package comes with 7 FOX and 8 HBO movie channels. For more information on each Premium package, visit https://www.rev.bs/tv/movies/revmovies-premium/.  

Q 

Where do I go for my support needs? 

A 

Simply visit www.rev.bs/support to live chat with an agent or get more information. 

Q 

What happens if I have additional questions? 

A 

We’re here for you 24 x 7 x 365. Simply WhatsApp 738-9060 or call toll-free on 1-242-300 2200. You can also visit www.rev.bs for more information.