How to reset your modem from the IVR

Please find below steps for resetting your modem from the IVR:

1. Dial 242-300-2200/ 601-2200
2. Select Option 3 – Technical Support
3. Select Option 2 – RevNet – Broadband Internet
4. Prompt to enter your 8 digit account number to expedite your services
5. If you are having an issue with your RevON broadband service, please press 1
6. System will available we are working in the background to reset modem
7. System will reset modem (processing time 3-5 minutes)

                                   On hold messages will play during this process

1. After modem reset is completed
2. IVR will inform that our maintenance is completed and you may disconnect the call or it gives an option to continue to hold for an available agent.