How to send a signal to your set top box from the IVR

Please find below steps for sending HIT to your set top box from the IVR:

1. Dial 242-300-2200/ 601-2200
2. Select Option 3 – Technical Support
3. Select Option 1 – RevTV
4. Prompt to enter your 8-digit account number to expedite your services
5. If you are having an issue with your RevTV service, please press 1
6. System will available we are working in the background to send a HIT to your set top box
7. System will send HIT (processing time 3-5 minutes)

                                On hold messages will play during this process

1. After HIT is completed
2. IVR will inform that our maintenance is completed and you may disconnect the call or it gives an option to continue to hold for an available agent.